Shipping & Exchange Policy

Thank you for shopping with us. We strive to provide you with the best shopping experience and ensure your satisfaction with our products. This Shipping and Exchange Policy outlines the guidelines for shipping and handling of packages, as well as the procedures for returns and exchanges.

Shipping:

1. Processing Time: We understand the importance of timely delivery, and therefore, we strive to process and ship your order within 1 business day from the date of purchase. Please note that this processing time may be subject to change during busy periods or holidays. You will receive a confirmation email with tracking information once your order has been shipped. Delivery timeline within 2-7 days or depends upon pincode.

2. Shipping Methods: We offer various shipping methods to accommodate your preferences and location. The available shipping methods and associated costs will be displayed during the checkout process. Please select the preferred shipping method that suits your needs.

3. Shipping Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for any delays or undeliverable packages due to incorrect or incomplete address information. If you need to make changes to your shipping address, please contact our customer support as soon as possible.

4. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Returns and Exchanges:

1. Eligibility: We understand that sometimes a product may not meet your expectations. Therefore, we accept returns and exchanges within 10 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

   • The item must be unused, in its original condition, and in the original packaging.
   • Proof of purchase, such as the order number or receipt, must be provided.
   • Certain items, such as perishable goods, personalized products, or intimate items, may not be eligible for returns or exchanges. Please contact our customer support for more information regarding specific product eligibility.

2. Return Process: If you wish to return or exchange an item, please follow these steps:

   • Contact our customer support within 10 days of receiving the item, stating your intention to return or exchange.
   • Our customer support team will guide you through the return or exchange process, provide you with a return authorization, and address any questions you may have.
   • Pack the item securely in the original packaging or a suitable alternative to prevent damage during transit.
   • Include the return authorization and any relevant documentation inside the package.
   • Ship the package back to the address provided by our customer support. We recommend using a trackable shipping method to ensure the safe arrival of the return.

3. Refunds and Exchanges:

   • Once we receive the returned item and verify its eligibility, we will process your refund or exchange.
   • Refunds will be issued to the original payment method used during the purchase.
   • Exchanges will be processed based on the availability of the desired item. If the item is unavailable, we will offer alternatives or provide a refund.
   • Please note that shipping fees, including the original shipping cost and return shipping cost, are non-refundable unless the return/exchange is due to our error.

Please note that this policy is subject to change without prior notice. We encourage you to review our policies periodically for any updates. If you have any questions or concerns regarding shipping, returns, or exchanges, please don't hesitate to contact our customer support. We are here to assist you and ensure your satisfaction.

Thank you for choosing KAIVA. Happy shopping!